Sales

Customer Service/Success Representative

Singapore
Work Type: Full Time

TreeDots is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafe etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and preventing any unnecessary wastage.


As a Customer Success Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.

 

Responsibilities:

  • Contact existing customers via outgoing calls to explain how our app works and show them the benefits
  • Proactively guide customers through the onboarding process onto our platforms
  • Conduct upselling of current products to existing customers
  • Handle incoming queries and feedback from customers and provide technical and product support via multiple channels
  • Payment method conversion for customers
  • Liaise with relevant departments to drive customer resolution
  • Reach out to customers who are late on payments and arrange for payment collections
  • Revival of churned customers


Requirements: 

  • Minimum Diploma in any field
  • Great communication and interpersonal skills, able to talk and listen to anyone and everyone
  • Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
  • Strong ownership in your performance and its impact to the company
  • Prior experience in Telesales, Telemarketing and Customer Service strongly preferred
  • Proficiency in multiple languages and dialects would be a bonus



Working Hours:

Tuesday – Saturday/ Sunday - Thursday, 10am – 7pm

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