Customer Support Representative

Singapore, Singapore
Work Type: Full Time

BCBG is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and prevent any unnecessary wastage.

As a Customer Support Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.



  • Contact existing customers via outgoing calls to explain how our app works and show them the benefits.

  • Proactively guide customers through the onboarding process onto our platforms.

  • Handle incoming queries and feedback from customers and provide technical and product support via multiple channels.

  • Payment method conversion for customers.

  • Liaise with relevant departments to drive customer resolution.

  • Monitors and enhances consistent client service levels to ensure 100% client retention.


  • Great communication and interpersonal skills.

  • Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems.

  • Strong ownership in your performance and its impact on the company.

  • Prior experience in Customer Service strongly preferred.

  • Proficiency in multiple languages and dialects would be a bonus.

Other Information:

  • Medical Benefits

  • Leave Benefits (Annual, Medical, Hospitalization, Childcare, Birthday etc..)

  • Working Location: North

  • Working Hours: 5 Days work week (with one weekend), Office Hours

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