BCBG is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and prevent any unnecessary wastage.
As a Customer Support Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.
Contact existing customers via outgoing calls to explain how our app works and show them the benefits.
Proactively guide customers through the onboarding process onto our platforms.
Handle incoming queries and feedback from customers and provide technical and product support via multiple channels.
Payment method conversion for customers.
Liaise with relevant departments to drive customer resolution.
Monitors and enhances consistent client service levels to ensure 100% client retention.
Great communication and interpersonal skills.
Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems.
Strong ownership in your performance and its impact on the company.
Prior experience in Customer Service strongly preferred.
Proficiency in multiple languages and dialects would be a bonus.
Leave Benefits (Annual, Medical, Hospitalization, Childcare, Birthday etc..)
Working Location: North
Working Hours: 5 Days work week (with one weekend), Office Hours