Get to know your team:
TreeDots is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafe etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and to prevent any unnecessary wastage.
We are looking for an Account Manager/Telemarketing Executive to join our family!
As an Account Manager/Telemarketing Executive, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.
Identify new business opportunities by prospecting and evaluating clients' sales options
Conduct upselling of current products to existing customers
Handle incoming queries and feedback from customers and provide technical and product support via multiple channels
Revival of churned customers
Contact existing customers via outgoing calls to explain how our app works and show them the benefits
Proactively guide customers through the onboarding process onto our platforms
Payment method conversion for customers
Liaise with relevant departments to drive customer resolution
Reach out to customers who are late on payments and arrange for payment collections
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roles
Strong verbal and written communication skills.
Great communication and interpersonal skills, able to talk and listen to anyone and everyone
Ability to work under pressure with patience and persistence
Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
Strong ownership in your performance and its impact to the company
Prior experience in Sales (in-person), Telesales, Telemarketing and Customer Service strongly preferred
Proficiency in multiple languages and dialects would be a bonus
Basis salary of RM5,000-RM5,800 + Monthly incentive of RM1,200